Complaints and Suggestions

We always try to deliver excellent service every time. We know that sometimes we don’t get it quite right; that’s why hearing from you about your experience and the things we need to improve on is important to us.

If for any reason, you feel not satisfied with the services, you have received from Travel Town™, you may inform us in writing within 14 working days of the event or 7 days after returning from your trip. Any lack of communications within the above-mentioned timeline will result in a delay in response from our complaint department.

You may email your complaint at the following email:complaints@traveltown.co.uk
Or

You can send us your complaint through courier mentioning your reference number in the invoice starting from 10**** at the following address: 48 High Street, Slough. SL1 1EL.

How we handle complaints?

• The complaint department of Travel Town™ may assign one of the team members to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.
• Complaint department will acknowledge a complaint within 3 days and provide you with the name and contact details of the person dealing with your complaint.
• We will keep you informed regarding the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree on different terms with you.