How may we be of help?

• 1. How would I know whether my booking is confirmed? Do I have to reconfirm my flight?

  Once you have completed a booking with Travel Town, which will happen after you have made payment for your flight ticket/holiday package. One of our travel agents who is dealing with your booking will send you the invoice mentioning all the itinerary of your flights, hotel reservations, transfers details and reference number (having format 10***) of your booking on your given email address. You need to sign the invoice after agreeing all the terms and conditions/cancellation policy. you should quote this reference number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation email your booking may not have been confirmed.

• 2. How do I book an e-ticket?

  E-ticketing is an extremely suitable way of travelling because it confirms your air ticket purchase without the need for a hard-copy. The airline you are flying with stores all the passenger data on their system, which means there is no paper ticket for you to collect and -more importantly - no ticket to lose. if you are having the e-ticket, all you need to do is go directly to the check-in desk with a valid passport and a copy of the email confirmation sent out by Travel Town confirming your itinerary. Once these have been checked and verified by the authorities, your boarding pass will be issued.

• 3. What is my Baggage / Hand Carry/ Cabin luggage Allowance?

  Every aircraft has its own Baggage Allowance Policy. Usually, hand carry is 7 KG/15 lbs . Please consult with your travel agent or contact the airline directly for further information.

• 4. How can I cancel my Flight/Ticket?

  In writing or by speaking to one of our travel agents on the telephone. All cancellation requests need to be received before departure. E-mail us at reservations@traveltown.co.uk mentioning your reference number.
  Reservations will be cancelled automatically if any payment has not been made within 72 hours of the booking. All tickets are given on a non-refundable/non-endorsable premise except stated.

• 5. When will I receive my tickets? What is the Ticket Delivery Options?

  You should receive your tickets/vouchers within 7 days of your travelling date. If travel is within 7 days your ticket will be sent within 24 hours on your provided email address. You can come to our office to pick up your documents/vouchers after making an appointment. You can also request hard copies if you are resident of the UK. we can send documents via royal mail on your provided address.

• 6.Would I be able to book a trip for another person in case I'm not the traveler?

  Yes, you can book a trip for another person if you are not a passenger. If we need any confirmation or details from you regarding the purchase our travel consultant will call you directly. You should simply feel free to go ahead and make the reservation.

• 7. How far ahead of time would I be able to book my flight?

  You can book a trip up to 11 months in advance.

• 8. How might I discover the status of my refund enquiry?

  Air tickets which are proceeded for refund are subject to a minimum cancellation charge of £50.00 per passenger else stated otherwise.
  Tickets will be forwarded to the respective airline for evaluation
  Refunds by airlines for part-utilized tickets are always less than pro-rata and, in some cases, there might be no refund esteem at all. Refunds will be paid to you as soon as we will received the due amount from the relevant airline. This generally takes between 10-40 days yet sometimes (for example lost tickets, some special cases) it might take much longer, i.e. as long as a year.